Chromebook and Software Help

On a Chromebook:

Step 1.)  Click on the launcher (Circle in the bottom left corner of the task bar).
Step 2.)  Search for "Zoom" and open the application.
Step 3.)  If you are trying to join through a meeting ID, enter it now.  Otherwise, minimize the Zoom app.
Step 4.)  Click the zoom link provided to you by your teacher.

This message is displayed with the Zoom link is clicked without the Zoom application open.  The first link under Zoom Help, titled "How to Start Zoom and Join a Meeting",  will walk you through the steps needed to get into the meeting.

This issue is caused by the Zoom App failing to open, the Zoom App window not popping up automatically, or the user not being signed in to Zoom.

Step 1.)  Check to see if the Zoom App is open.  The icon should be visible on your bottom toolbar
Step 2.)  If it is not, go to your launcher (circle in the lower left on Chromebook). Click on the Zoom App again to minimize it. Once you've done this, either click on the Zoom link again or refresh the Chrome page. It should open up in the Zoom App.

If you still cannot open the Zoom App, you can still join by the browser. Once you click on the Zoom Link, two things happen. One, a new tab is opened in your Chrome Browser and two, the Zoom App opens automatically.

To use the browser instead of the Zoom App, once the Zoom App opens up, close out of it. You will see there is a option in the new Chrome tab that opened up with a link that says "If you cannot download or run the application, join from your browser". Click this and you will join Zoom through the browser instead of the Zoom App.

The Zoom Link that you are trying to access has ended and is no longer being used. The Zoom Links used should be provided to you by your teacher. Make sure you are clicking on the correct link.

Click on the dropdown menu in the Meeting ID or Personal Link Name and choose "Clear History".